Safe Play First

Responsible
Gaming at winmaya

At winmaya, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a form of entertainment — never a source of stress or harm.

⚠️ Gambling is addictive. Know when to stop.  |  🔞 21+ Only
21+
Minimum Age Requirement

Under Philippine law and PAGCOR regulations, online casino-style gambling is strictly for adults aged 21 and above. winmaya enforces this requirement at registration and during KYC verification. No exceptions.

Our Commitment

Playing Safe on winmaya

winmaya is more than just an online gaming platform — we are a community of Filipino players who love the thrill of Slots, Bingo, Fortune Tree, Hi-Lo, and live casino games. But we also know that for some players, gambling can stop being fun and start becoming a problem. That's why responsible gaming is not just a checkbox for us — it's a core part of how winmaya operates.

We follow the responsible gaming guidelines recommended by PAGCOR (Philippine Amusement and Gaming Corporation) and have built a suite of player protection tools directly into the winmaya platform. Whether you're a casual player in Manila enjoying a few rounds of Bingo on a Friday night, or a regular Slot enthusiast in Cebu, these tools are here for you — always accessible, always free to use.

Responsible gaming starts with awareness. Before you play, set a budget. Decide how much time you want to spend. Treat every peso you wager as the cost of entertainment — not as an investment or a way to earn income. And if you ever feel like gambling is taking up too much of your time, money, or mental energy, winmaya's responsible gaming tools are just a few taps away.

Player Protection Tools

winmaya Responsible Gaming Features

All of these tools are available free of charge to every registered winmaya player. Access them anytime from your account settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your winmaya account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced.

Loss Limits

Define the maximum amount you are comfortable losing within a set period. winmaya will automatically restrict further play once your loss limit is reached, giving you a built-in safety net against chasing losses.

Session Time Reminders

Set a reminder to notify you after a chosen period of continuous play — 30 minutes, 1 hour, or longer. It's easy to lose track of time when you're having fun; winmaya's session reminders help you stay in control.

Cooling-Off Period

Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your winmaya account will be temporarily suspended and you will not be able to log in or place wagers.

Self-Exclusion

If you feel you need a longer break or want to stop gambling altogether, winmaya's self-exclusion tool allows you to permanently or indefinitely close your account. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

Reality Checks

winmaya can display periodic on-screen summaries of your current session — how long you've been playing, how much you've wagered, and your net result. These reality checks help you make informed decisions about continuing to play.

Know the Signs

Is Gambling Becoming a Problem?

Problem gambling can affect anyone — regardless of age, income, or how long you've been playing. The key is recognizing the warning signs early, before gambling starts to seriously impact your finances, relationships, or mental health.

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to use winmaya's responsible gaming tools or seek professional support.

Self-Assessment Checklist

Do you spend more money on gambling than you originally planned?
Do you gamble to escape stress, boredom, or negative emotions?
Have you tried to cut back on gambling but found it difficult?
Do you chase losses by continuing to play after losing money?
Has gambling caused arguments or tension with family or friends?
Have you borrowed money or sold belongings to fund gambling?
Do you feel restless or irritable when you try to stop gambling?
Do you hide your gambling activity from people close to you?

Getting Help

You Don't Have to Face It Alone

If you recognize any of the warning signs above, please know that help is available. winmaya's responsible gaming team is here to support you, and there are professional resources in the Philippines dedicated to helping people with gambling-related concerns.

The most important step is reaching out. Whether it's activating a self-exclusion on your winmaya account, talking to a trusted friend or family member, or contacting a professional counselor — taking action early makes a real difference.

winmaya Support

Contact winmaya's responsible gaming team 24/7 via live chat on the Platform or by emailing [email protected]. Our team can help you activate any of the responsible gaming tools described on this page, or guide you through the self-exclusion process.

PAGCOR Responsible Gaming

PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming guidelines and resources for Filipino players. winmaya operates in alignment with PAGCOR's responsible gaming framework and supports its player protection initiatives.

Professional Counseling

If you or someone you know needs professional support for problem gambling, we encourage you to reach out to a licensed mental health professional or counselor in your area. Services are available in major Philippine cities including Manila, Quezon City, Makati, Cebu, and Davao.

⚠️ Crisis Support: If gambling is causing serious harm to you or your family, please seek immediate help from a licensed mental health professional or your local health center. Your wellbeing comes first — always.
Remember: Activating self-exclusion on winmaya is free, immediate, and confidential. Our team will never pressure you to continue playing. Your decision to take a break is always respected.

Play Smart

Tips for Healthy Gaming on winmaya

These practical tips can help you keep your winmaya gaming experience enjoyable and within healthy boundaries.

Set a Budget
Before you playDecide exactly how much ₱ you are comfortable spending — and stick to it.
Never exceed itUse winmaya's deposit limit tool to enforce your budget automatically.
Treat it as entertainmentThink of your gaming budget the same way you'd budget for a movie or a night out.
Manage Your Time
Set a time limitDecide how long you'll play before you start, and use session reminders to stay on track.
Take regular breaksStep away from the screen every hour. Stretch, hydrate, and reset your focus.
Don't play when tiredFatigue impairs judgment. Play only when you're alert and in a good headspace.
Keep It Fun
Play for enjoymentGambling is entertainment. Never play with the expectation of making money.
Don't chase lossesIf you've hit your loss limit, stop. Chasing losses almost always makes things worse.
Balance your activitiesMake sure gaming is just one of many leisure activities in your life.
Protect Your Family
Keep devices secureUse strong passwords and never share your winmaya login with family members under 21.
Talk openlyIf a family member shows signs of problem gambling, have an honest and compassionate conversation.
Seek help togetherProblem gambling affects the whole family. Support is available for loved ones too.

Self-Exclusion

How to Self-Exclude on winmaya

Self-exclusion is one of the most powerful responsible gaming tools available on the winmaya platform. It allows you to voluntarily restrict your own access to the Platform for a defined period — or permanently — giving you the space and time you need to regain control.

How It Works

To activate self-exclusion on your winmaya account, follow these steps:

  • Log in to your winmaya account and navigate to Account Settings.
  • Select Responsible Gaming from the settings menu.
  • Choose Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 5 years, or permanent.
  • Confirm your request. Your account will be suspended immediately.

Alternatively, you can contact winmaya's support team via live chat or email at [email protected] and request self-exclusion directly. Our team will process your request without delay.

During Self-Exclusion

While your self-exclusion is active, winmaya will:

  • Suspend your account and prevent login
  • Remove you from all marketing and promotional communications
  • Ensure your account cannot be reactivated until the exclusion period has fully elapsed
  • Retain your account data securely in accordance with our Privacy Policy
Important: Self-exclusion periods cannot be shortened or reversed once activated. This is intentional — it ensures the tool provides genuine protection when you need it most.

Our Pledge

winmaya's Responsible Gaming Commitment

winmaya takes its duty of care to Filipino players seriously. Here is what we commit to as part of our responsible gaming program:

  • We will never market to players who have self-excluded or activated a cooling-off period.
  • We will always process responsible gaming tool requests promptly and without pressure.
  • We will monitor player behavior for signs of problem gambling and proactively reach out to at-risk players.
  • We will enforce the 21+ age requirement rigorously through KYC verification.
  • We will train our customer support team to handle responsible gaming inquiries with empathy and professionalism.
  • We will continuously improve our responsible gaming tools based on player feedback and industry best practices.

Responsible gaming is not just a regulatory requirement for winmaya — it is a genuine reflection of our values as a platform built for and by the Filipino gaming community.

PAGCOR Tagline: As recommended by the Philippine Amusement and Gaming Corporation — "Gambling is addictive. Know when to stop." winmaya fully endorses this message and displays it prominently across our platform.
⚠️ Gambling is addictive. Know when to stop.  |  🔞 For players 21 years and above only.

Play Responsibly with winmaya

Enjoy the best of Filipino online gaming — Slots, Bingo, Fortune Tree, Hi-Lo, and live casino — with the confidence that winmaya has your back. Set your limits, play within your means, and keep it fun. 21+ only.

Log In to winmaya Explore the Casino
⚠️ Gambling is addictive. Know when to stop.  |  🔞 21+ Only  |  🇵🇭 For Filipino Players