Please read these Terms and Conditions carefully before using the winmaya platform. By registering an account or accessing any part of the winmaya website, you agree to be bound by the terms set out in this document. These terms govern your use of winmaya's online gaming services in the Philippines.
Key Highlights
These cards summarize the most important points from the winmaya Terms and Conditions. They are not a substitute for reading the full document below.
You must be at least 21 years old to register and play on winmaya. This is a strict requirement under Philippine gaming regulations. Age verification using a government-issued Philippine ID is mandatory during registration.
Each player is permitted to hold only one winmaya account. Creating duplicate or multiple accounts is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of any balances.
All bonuses and promotions offered by winmaya are subject to specific wagering requirements and validity periods. Bonuses cannot be withdrawn as cash until the applicable wagering conditions have been fully met.
You are solely responsible for maintaining the confidentiality of your winmaya login credentials. winmaya will never ask for your password via email, chat, or phone. Report any unauthorized access immediately.
Withdrawal requests require completed Know Your Customer (KYC) verification. winmaya processes withdrawals to GCash, PayMaya, and Philippine bank accounts only. Processing times and minimum amounts apply.
winmaya is committed to responsible gaming. Players may set deposit limits, session reminders, and self-exclusion periods at any time. Gambling is addictive — winmaya provides tools to help you stay in control.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and winmaya ("winmaya," "we," "us," or "our") governing your access to and use of the winmaya online gaming platform, including all games, features, promotions, and services available at winmaya.one (the "Platform").
By accessing the Platform, creating a winmaya account, making a deposit, or participating in any game or promotion offered by winmaya, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the winmaya Platform.
These Terms should be read in conjunction with winmaya's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and winmaya.
To register and use the winmaya Platform, you must satisfy all of the following eligibility requirements:
winmaya reserves the right to request proof of eligibility at any time. Failure to provide satisfactory proof may result in account suspension and forfeiture of any pending withdrawals pending investigation.
To access the full features of the winmaya Platform, you must create a registered account. During registration, you are required to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, Philippine mobile number or email address, and a valid password.
Each individual player is permitted to hold only one (1) winmaya account. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. winmaya employs technical and manual verification measures to detect duplicate accounts. Any accounts identified as duplicates may be suspended, and balances may be forfeited.
winmaya is required to verify the identity of all registered players as part of its Know Your Customer (KYC) obligations. You may be asked to submit one or more of the following documents:
winmaya reserves the right to suspend withdrawals or restrict account functionality until KYC verification is satisfactorily completed. All documents submitted are handled in accordance with winmaya's Privacy Policy.
You are responsible for ensuring that all information associated with your winmaya account remains accurate and up to date. If any of your registered details change, you must update your account information promptly. winmaya shall not be liable for any losses arising from inaccurate account information provided by the player.
You are solely responsible for maintaining the confidentiality and security of your winmaya account credentials, including your username and password. You agree to:
winmaya will never contact you by email, live chat, or phone to request your password. Any communication purporting to be from winmaya that requests your password should be treated as fraudulent and reported to our support team immediately.
winmaya accepts deposits via the following payment methods, all processed in Philippine Peso (PHP / ₱):
winmaya does not accept deposits via credit cards, cryptocurrency, or any other payment method not listed above. Attempting to deposit via an unsupported method may result in the transaction being declined or reversed.
Minimum and maximum deposit amounts apply and are displayed at the time of deposit. All deposits are credited to your winmaya account balance in Philippine Peso. winmaya does not charge fees for standard deposits; however, your payment provider may apply their own transaction fees, for which winmaya bears no responsibility.
Player funds held in winmaya accounts are maintained separately from winmaya's operational funds. winmaya does not use player funds for any operational purpose. Your account balance represents a liability owed by winmaya to you and is available for wagering or withdrawal subject to these Terms.
To request a withdrawal from your winmaya account, you must have completed KYC verification and have a verified payment method on file. Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible, to comply with anti-money laundering requirements.
winmaya aims to process withdrawal requests promptly. Indicative processing times are as follows:
Processing times may be extended during periods of high demand, public holidays, or where additional verification is required. winmaya is not responsible for delays caused by third-party payment processors or banking institutions.
winmaya reserves the right to delay or decline a withdrawal request where:
winmaya offers various bonuses and promotions to eligible players from time to time, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms.
Unless otherwise stated in the specific promotion terms, all bonuses awarded by winmaya are subject to wagering requirements before the bonus amount or any winnings derived from it may be withdrawn. The applicable wagering multiplier will be clearly stated in the promotion details. Failure to meet wagering requirements within the specified validity period will result in the bonus and any associated winnings being forfeited.
winmaya reserves the right to withhold, cancel, or reclaim any bonus where there is evidence of bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using low-risk betting strategies designed to circumvent wagering requirements, or colluding with other players. winmaya's determination of bonus abuse is final.
winmaya reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Changes to ongoing promotions will be communicated via the Platform where reasonably practicable.
All games available on the winmaya Platform operate using certified Random Number Generator (RNG) technology, ensuring that game outcomes are random, fair, and not influenced by any external factor. winmaya's games are regularly tested and audited for fairness.
Each game available on the Platform is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of each game before placing wagers. winmaya accepts no liability for losses arising from a player's misunderstanding of game rules.
In the event of a technical malfunction, disconnection, or system error during a game session, winmaya will make reasonable efforts to resolve the issue and restore the game to its last valid state. Where this is not possible, the affected wager may be voided and the staked amount returned to the player's account balance. winmaya's decision in such matters is final.
The following conduct is strictly prohibited on the winmaya Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of balances, and referral to relevant law enforcement authorities where applicable:
winmaya is committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. We recognize that gambling can become problematic for some individuals, and we take our duty of care seriously.
winmaya provides the following responsible gaming tools, accessible directly from your account settings:
If you are concerned about your gaming habits or those of someone you know, we encourage you to make use of these tools and to seek professional support. winmaya supports the responsible gaming guidelines recommended by PAGCOR.
All content on the winmaya Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the exclusive property of winmaya or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the winmaya Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:
Any unauthorized use of winmaya's intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by winmaya.
To the fullest extent permitted by applicable Philippine law, winmaya's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you into your winmaya account in the thirty (30) days immediately preceding the event giving rise to the claim.
winmaya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of or inability to use the Platform, even if winmaya has been advised of the possibility of such damages.
winmaya does not warrant that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. winmaya shall not be liable for any losses arising from Platform downtime, technical errors, or interruptions beyond its reasonable control, including force majeure events such as natural disasters, government actions, or telecommunications failures.
Nothing in these Terms shall limit or exclude winmaya's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.
winmaya collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at winmaya.one/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
winmaya implements industry-standard security measures to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and winmaya cannot guarantee absolute data security.
winmaya may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or other third parties where required by applicable Philippine law or court order.
winmaya reserves the right to amend, update, or replace these Terms at any time. When material changes are made, winmaya will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect, where reasonably practicable.
The date of the most recent revision is displayed at the top of this page. Your continued use of the winmaya Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request the closure of your account.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute between you and winmaya, both parties agree to first attempt to resolve the matter amicably through winmaya's customer support channels. If a resolution cannot be reached within thirty (30) days of the dispute being raised, either party may refer the matter to the appropriate courts or regulatory bodies in the Philippines.
winmaya operates in compliance with applicable Philippine gaming regulations. Players who believe their complaint has not been adequately addressed by winmaya may escalate their concern to the relevant Philippine gaming regulatory authority.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the winmaya support team through the following channels:
winmaya aims to respond to all written inquiries within two (2) business days. For urgent matters, live chat is the fastest way to reach our support team.
Our support team is available in English and can assist with account queries, technical issues, responsible gaming tools, and general questions about these Terms.
Now that you've reviewed the winmaya Terms and Conditions, you're all set. Join hundreds of thousands of Filipino players enjoying Slots, Bingo, Fortune Tree, Hi-Lo, and live casino games. 21+ only — play responsibly.